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1. Business 2.0: Facing up to CRM
Gartner Inc. projects that 55 percent of all CRM projects will fail during the next five years. Will yours? Get up to speed on how this pricey new technology works and find out how to keep your company off the CRM casualty list. (9/01)

 
2. CRMTrends: eCRM Best Practices
Guides and links to eCRM best practices for marketing professionals. Covers topics from eCRM, e-mail development and management, online privacy, and website development to tracking and analysis.

 
3. eCRM Magazine
Current and archived issues.

 
4. eCRMGuide
Articles and CRM technology information.
 

 
 



 



 



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