1. Cyberatlas:
Offline Brands Continue to Master E-Commerce
Survey by Andersen "revealed that 49 percent of users
perceive companies doing business both online and at
physical locations as better at providing customer
service for online transactions than companies
operating exclusively online." (3/28/01)
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2. E-commerce
News: Five E-Commerce Trends To Watch
"University of Michigan researchers who track online
customer satisfaction said recently that e-tailers
made consumers happier than offline retailers during
the do-or-die Q4." (4/3/02)
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3. Electronic
Buyers' News: E-commerce Faces Slew of Legal Issues
Because buyers will be negotiating and executing
supplier contracts electronically, along with running
most aspects of their procurement functions via the
Web, they will benefit from educating themselves to
associated legal issues. (5/9/00)
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4. Federal
Reservice Board: E-Commerce: Lessons Learned to Date
Speech at Vanderbilt by Fed Vice Chair Roger W.
Ferguson Jr. Covers "early observations about the
economics of e-commerce," payment instruments, and how
the Fed is trying "to remove barriers to innovations
in electronic payments and commerce." (2/14/01)
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5. FEED:
Mean Streets
"Kozmo's instant gratification may make our cities
more convenient places, but if they take the life off
the streets, who will want to live there?" (8/25/00)
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6. Inter@ctive
Week: Let's All Take a Click to the Mall
"America's biggest shopping-center owners...are
starting to use the Internet both to promote
electronic purchases off their tenants' existing and
very tangible shelves, and to increase mall visits and
in-person spending." (9/4/00)
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7. New
York Times: Auction Dispute Centers on Question of
Control Over Data
Competing visions of the Internet are at the heart of
the case. Free registration required. (4/14/00)
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8. NewsBytes:
Kozmo.com Civil Rights Case Changes Venue
A civil rights case accusing Kozmo.com of refusing to
serve DC minority neighborhoods is being filed again
in DC Superior Court after its dismissal by a DC
federal court. Kozmo says it plans to expand service
into minority neighborhoods. (9/6/00)
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9. Salon.com:
The Glory Days of E-commerce Are Over
"Broke and stingy e-tailers have taken all the fun out
of online shopping." (11/29/00)
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10. San
Francisco Chronicle: Green Christmas Seen for
E-commerce
"Online retailing could be a bright spot amid the
nation's dim economy this holiday season as signs
point to double-digit sales gains for the industry."
(11/30/02)
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11. Slate:
Bots Till You Drop
"Comparison-shopping search engines are good for
consumers, bad for monopolists." (8/16/00)
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12. Techweb:
USPS Takes On E-commerce, Despite Criticism
As the U.S. Postal Service launches a series of
e-commerce ventures, "some critics question whether
it's appropriate for a government agency to invest so
much in e-business." (9/1/00)
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13. Wired:
Finding the Perfect Fit Online
"Two new companies...have applied high-level
mathematics and cutting-edge technology to solve
problems associated with buying clothes on the
Internet. But in finding your size, the companies
collect some very personal information about you..."
(8/29/00)
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14. ZDNet:
Burst Alert: Why Some E-commerce Categories *Cannot*
Succeed
"e-Commerce wins where the three C's -- commerce, cost
and context -- combine to create a compelling reason
to change behavior. It falters where the benefit is
not yet great enough." (5/8/00)
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